Shipping & Delivery Policy

Thank you for shopping with Velloer. This Shipping & Delivery Policy explains how we process and deliver orders placed through https://velloer.com/.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed, shipped, or delivered on weekends or public holidays. During product launches, promotional events, holidays, or periods of high order volume, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

2. Delivery Times

Estimated delivery times depend on your delivery destination, shipping method, order processing time, customs procedures, and the carrier.

Any delivery time shown at checkout or in an order confirmation is an estimate only and is not guaranteed. Delays may occur because of weather, carrier disruptions, customs inspections, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the destination, package size, order weight, shipping method, and applicable carrier charges.

Any customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country are generally the customer’s responsibility unless otherwise stated at checkout.

4. Shipping Destinations

Velloer ships to destinations available for selection at checkout.

If your country or region is not available at checkout, we may be unable to deliver to that location at this time. Shipping availability may change depending on carrier service, local regulations, and operational conditions.

5. Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the order has been handed to the carrier. Please contact us at support@velloer.com if your tracking information has not updated for an extended period.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, any additional shipping or redelivery charges may be the customer’s responsibility.

If the package is returned to Velloer, any refund may be reduced by return shipping, handling, or other costs incurred by Velloer.

7. Delayed, Lost, or Missing Packages

If your order is delayed, please check the tracking information and contact the carrier first when appropriate.

If the tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier.

If you still cannot locate the package, contact us at support@velloer.com with your order number and tracking details. We will review the situation and assist where possible.

Velloer is not responsible for delays or losses caused by incorrect address information, carrier issues, customs procedures, weather, natural disasters, strikes, government restrictions, or other events beyond our reasonable control.

8. Damaged Packages

Please inspect your package as soon as it arrives.

If your item is damaged during delivery, contact us within 7 days of delivery at support@velloer.com. Please include your order number and clear photos or video of the damaged product, shipping package, and internal packaging.

We will review your request and, where appropriate, provide a replacement, store credit, or refund in accordance with our Return & Refund Policy.

9. Multiple Shipments

If your order contains several products, we may ship the products separately depending on product availability, warehouse processing, or carrier arrangements.

If your order is shipped in multiple packages, you may receive separate tracking notifications.

10. Delivery Refusal or Undeliverable Packages

If a package is refused, becomes undeliverable, or is returned because of an incorrect address or information provided by the customer, any refund may be reduced by return shipping, handling, customs, storage, or other costs incurred by Velloer.

11. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible at support@velloer.com.

We will try to update the address before the order is processed or shipped. Once the order has been shipped, we may be unable to change the delivery address.

12. Contact Us

If you have questions about shipping or delivery, please contact us at:

Velloer

Email: support@velloer.com

Please include your order number whenever you contact us about an existing order.

Company: Beijing Fangpin Yixiang Trading Co., Ltd.
Address: 20th Floor, Building 36, Courtyard No. 8, Wenhuayuan West Road, Beijing Economic-Technological Development Area, Beijing, China
Phone: +86 13434514610